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The Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification is designed for individuals who want to gain a broad understanding of the customer engagement apps within Microsoft Dynamics 365. Whether you’re a business stakeholder, a functional consultant starting your career, or a student, this certification validates your knowledge in the following areas:

  • Marketing Capabilities: Understand how Dynamics 365 supports marketing activities.
  • Sales Automation: Learn about automating sales processes.
  • Service Lifecycle Automation: Explore how Dynamics 365 streamlines service and support lifecycles.

Here are some key points about this certification:

  • Audience: It’s recommended for tech-savvy individuals with basic knowledge of business functions like marketing, sales, and services.
  • Preparation:
    • Fully understand the skills measured.
    • Study relevant self-paced content on Microsoft Learn or attend instructor-led training events.
    • Take the free Practice Assessment to validate your knowledge.
    • Shadow a colleague who works with Dynamics 365 customer engagement apps.
  • Next Steps:
    • Register for the exam and earn your certification.
    • Celebrate your achievement by sharing your certification badge on platforms like LinkedIn.
    • Consider exploring advanced role-based certifications or other fundamentals certifications once you’ve earned this one.

Remember, this certification is a great way to demonstrate your understanding of business operations and customer engagement within Dynamics 365. If you’re ready, go ahead and register for the Microsoft Dynamics 365 Fundamentals (CRM) exam

CRM-910: Microsoft Azure Dynamics 365 Fundamentals One Exam-Voucher

Excluding Sales Tax
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