The Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification is designed for individuals who want to gain a broad understanding of the customer engagement apps within Microsoft Dynamics 365. Whether you’re a business stakeholder, a functional consultant starting your career, or a student, this certification validates your knowledge in the following areas:
Marketing Capabilities: Understand how Dynamics 365 supports marketing activities.
Sales Automation: Learn about automating sales processes.
Service Lifecycle Automation: Explore how Dynamics 365 streamlines service and support lifecycles.
Here are some key points about this certification:
Audience: It’s recommended for tech-savvy individuals with basic knowledge of business functions like marketing, sales, and services.
Preparation:
Fully understand the skills measured.
Study relevant self-paced content on Microsoft Learn or attend instructor-led training events.
Take the free Practice Assessment to validate your knowledge.
Shadow a colleague who works with Dynamics 365 customer engagement apps.
Next Steps:
Register for the exam and earn your certification.
Celebrate your achievement by sharing your certification badge on platforms like LinkedIn.
Consider exploring advanced role-based certifications or other fundamentals certifications once you’ve earned this one.
Remember, this certification is a great way to demonstrate your understanding of business operations and customer engagement within Dynamics 365. If you’re ready, go ahead and register for the Microsoft Dynamics 365 Fundamentals (CRM) exam