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CertPREP courseware

Self-paced Device Configuration and Management courseware provides a foundation for an IT Tech Support Specialist role. The course focuses on the knowledge and skills needed to perform initial device setup and ongoing support to ensure smooth and secure operations of IT devices. Upon completion of the course, you should be able to independently install and configure Windows, manage applications and  , manage data on various types of storage, keep devices secure by taking preventive and reactive measures, and perform troubleshooting.

The course prepares learners for the Device Configuration and Management certification, which is one of the three certifications needed to receive an IT Tech Support Specialist credential, the other two certifications being  

Course components:

  1. eBooks
  2. Training lab
  3. Videos
  4. Practice test

Duration: Approximately 24 hours of primary course content. Each learner will progress at their own rate.


Designed for anyone looking to start their career in IT through the IT Tech Support Specialist role. This certification course will prepare you to successfully perform functions such as installing and configuring Windows and providing competent ongoing support to ensure efficient and safe devices, systems, and data maintenance and management.


  1. Experience with the Windows operating system and main Microsoft applications
  2. Basic understanding of main peripheral connection types
  3. Experience with basic data access, storage, and sharing operations
  4. Basic understanding of device security and the main security threats
  5. Basic knowledge of device, operating system, and application troubleshooting

Required course materials: Self-paced CertPREP courseware for IT Specialist - Device Configuration and Management

Course objectives:

Upon successful completion of this course, you should be able to: 

  • Perform Windows custom installation and upgrade, and subsequent configuration, including user account and desktop settings setup
  • Manage Windows applications and features, distinguish between peripheral connection types
  • Define cloud storage, manage file sharing and permissions, perform backup and restore, define data access and retention policies
  • Manage device security, both preventive and reactive
  • Troubleshoot operating systems, applications, and devices

IT Specialist - Device Configuration and Management | eLearning Self-Pace

Excluding Sales Tax
  • After completing the CertPREP courseware, it’s time to put your knowledge to the test!
    The IT Specialist Device Configuration and Management exam voucher allows you to validate your new skills and take the next step on your journey to becoming a tech professional.

    The IT Specialist Device Configuration and Management exam maximum time length is 50 minutes to complete the exam. The estimated number of questions that will be on your IT Specialist Device Configuration and Management exam is between 31 and 41 questions. 

    Special Instructions for IT Specialist Vouchers
    After you place your order, you will receive an order confirmation e-mail. Once payment is processed, you will receive a second e-mail that will include your IT Specialist exam voucher number—you need this number to register for your exam. It is important that you provide a valid e-mail address and that your system does not block messages from
    Vouchers purchased are only for use in the country you select. Vouchers expire twelve months from the date of purchase. Exams can be scheduled and taken online or at a Pearson VUE test center on or before the expiration date of the voucher(s). The specific expiration date will be sent with the voucher number via email. All sales of exam vouchers are final, with no exceptions.

    Note: Due to pricing limitations, this voucher is currently unavailable in the following countries: Aland Islands, Bouvet Island, Colombia, Czech Republic, Denmark, Gibraltar, Greenland, Guernsey, Iceland, Iraq, Isle of Man, Jersey, Latvia, Liechtenstein, Northern Mariana Islands, Norway, Poland, South Georgia / Sandwich Islands, Sweden, and Vatican City State.

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